Terms & Conditions

1. Acceptance of Terms & Service Scope

By creating an account, accessing, or subscribing to the CrmFirst platform ("Service", "Platform") operated and registered under Subhaarambh Taxfeb, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, you must immediately cease accessing the Platform.

These Terms constitute a legal contract executed under the Indian Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023, and applicable Meta Developer Policies.

2. Account Registration & Account Security

• Eligibility: You must be at least 18 years of age and possess full legal authority to enter into commercial contracts.
• Account Credential Protection: You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
• Unauthorized Access: You agree to notify CrmFirst immediately at info@crmfirst.in upon discovering any unauthorized account access.

3. Customer Lead Data Ownership Guarantee

You Retain 100% Exclusive Ownership of Your Lead Data & Contact Records.

• All lead records, contact lists, sales notes, call logs, and customer communications uploaded to or captured by CrmFirst remain your exclusive intellectual and business property.
• You grant CrmFirst a limited, non-exclusive, non-transferable license solely to host, process, and transmit data necessary to deliver requested Lead Management System features.
• CrmFirst shall never sell, monetize, rent, or expose your customer lead data to third parties or competitor platforms.

4. Acceptable Use & Meta Platform Compliance

When utilizing Meta integrations (Facebook Lead Ads, Instagram Lead Ads, or WhatsApp Business Cloud API) within CrmFirst:

• Meta Developer Policies: You agree to comply with all applicable Meta Developer Policies, Meta Commercial Terms, and WhatsApp Business Messaging Policies.
• Approved Message Templates: Outbound WhatsApp notifications must utilize Meta-approved message templates.
• Account Suspension: Violation of anti-spam rules or Meta platform policies may result in immediate suspension of WhatsApp API integration access to protect system integrity.

5. WhatsApp Business Messaging & Consent Policy

CrmFirst enforces strict compliance with WhatsApp's Business Messaging & Commercial Policies:

• Prior Explicit Opt-In: Subscribers agree to send WhatsApp messages ONLY to contacts who have explicitly consented to receive communications from their business.
• Instant Opt-Out (STOP / UNSUBSCRIBE): Every WhatsApp message stream supports instant opt-out. Recipients can reply STOP or UNSUBSCRIBE at any time to halt all further messages.
• Zero Spam & Prohibited Categories: Use of CrmFirst for unsolicited bulk spam, adult services, gambling, illegal goods, or unauthorized financial trading schemes is strictly prohibited and results in immediate account termination.

6. Subscriptions, Pricing, Billing & Indian Taxation (GST)

• Free Accounts & Paid Plans: Users may register for a Free Account or subscribe to paid monthly/annual plans (Starter, Growth, Enterprise).
• INR Billing & Tax Invoices: Subscription fees are billed in Indian Rupees (INR). GST tax invoices compliant with the Indian Central Goods and Services Tax (CGST/SGST/IGST) Act are issued for all paid transactions.
• Cancellation Policy: You may cancel your subscription at any time via dashboard billing settings. Access continues until the end of the current billing cycle.

7. Intellectual Property Rights

All intellectual property rights in the CrmFirst platform, including software code, visual design, user interfaces, branding, logos, trademarks, and documentation, remain the exclusive property of CrmFirst. You may not reverse engineer, decompile, or create derivative works based on the CrmFirst platform.

8. Platform Uptime & Service Level Disclaimers

CrmFirst strives for 99.9% platform availability. However, CrmFirst shall not be held liable for service interruptions resulting from third-party infrastructure dependencies (e.g. Meta Graph API outages, WhatsApp Cloud API maintenance, telecom network disruptions, or cloud infrastructure downtime).

9. Limitation of Liability & Subscriber Indemnification

To the maximum extent permitted by law:

• Liability Cap: CrmFirst's total cumulative liability for any claims shall not exceed the subscription fees paid by the user in the 3 months preceding the event.
• Indemnification: You agree to defend, indemnify, and hold harmless CrmFirst and its officers against any claims, losses, or legal costs arising from your violation of anti-spam laws, Meta policies, or unauthorized lead communications.

10. Governing Law & Exclusive Jurisdiction

These Terms shall be governed by, interpreted, and construed in accordance with the laws of the Republic of India. Any legal proceedings, disputes, or claims arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Gandhinagar, Gujarat, India.

11. Grievance Officer & Statutory Contact

In accordance with the Information Technology Act 2000 and IT Rules 2021, the contact details of the Grievance Officer for CrmFirst are provided below: